رایانش ابری آروشا

“Simplydesk is a simple solution of helpdesk which offers a greater traceability of the requests of our employees.”“Simplydesk allows not only to trace exactly every request but we can also create statistics which make readable the distribution of the demands according to their frequency, to their priority, to their organization in the company or to their category.”“Our Helpdesk Management is much better organized with SimplyDesk.”

Sébastien Marguerite

“In order for us to deal with the increase of our activity, we needed a simple and user-friendly application to centralize the customer support. Thanks to the features of Simplydesk, we automated certain procedures such as automatic notifications by e-mails, allowing us to be reactive and effective, while optimizing the average response time. Simplydesk helped us to simplify and to accelerate support tickets management, resulting in making our custiomer service successful.”

Nathan Dubois

“We chose Simplydesk because of the simplicity of asset management and ticket management and also because of its exploitation in SAAS mode.”“We were able to easily set up a real ticket management, allowing us to refocus on the follow-up of the problems. Thanks to its toolbox, the software is handy, it adapts and builds itself according to our needs. Finally, although we are in SAAS mode, we have a total control of our environment.”

Serge Thomas

“Simplydesk has been very well accepted by our TMA team and by our customers who are satisfied with the simplification and the traceability of the exchanges. We underline a fast handling and a big ease of adaptation to the solutions, allowing the team to be quickly autonomous. Simplydesk is above all, a turnkey, reactive and friendly-user software, accessible to all.

Jean Mari Verges